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Store Policy

Customer Care at Santa Domenica Puros

At Santa Domenica Puros, we are dedicated to providing exceptional customer care to ensure your satisfaction with our premium cigars. If you have any questions, concerns, or need assistance, our customer care team is here to help.

Contact Information

Customer Support Hours:

Monday to Friday: 9:00 AM - 6:00 PM (EST)

General Inquiries:

Order Assistance:

Frequently Asked Questions (FAQs)

Before reaching out to our customer support team, you might find the answer to your question in our FAQ section where we address common queries about our products, ordering process, and more.

Customer Support Services

1. Order Tracking:

  • Easily track the status of your order through our online tracking system. You'll receive a tracking number once your order has been dispatched.

2. Returns and Exchanges:

  • Our return and exchange policy is designed to ensure your satisfaction. If you're not completely happy with your purchase, visit our Returns and Exchanges page for detailed instructions.

3. Product Assistance:

  • Need guidance on choosing the perfect cigar or have questions about our products? Our knowledgeable customer support team is here to assist you.

4. Cigar Care Tips:

  • Explore our Cigar Care Tips section for advice on storing, aging, and enjoying your Santa Domenica Puros cigars to the fullest.

5. Lost or Damaged Shipments:

  • In the rare event of a lost or damaged shipment, please contact us immediately, and we'll work swiftly to resolve the issue.

Your Feedback Matters

We value your feedback and strive to continuously improve our services. If you have suggestions, comments, or compliments, please share them with us at

Connect With Us

Follow us on social media to stay updated on the latest releases, events, and community highlights. Join the Santa Domenica Puros family and connect with fellow cigar enthusiasts.

At Santa Domenica Puros, your satisfaction is our priority. Thank you for choosing us for your premium cigar experience.

Elevate Your Moments with Santa Domenica Puros.

Privacy & Safety


At Santa Domenica Puros, we are committed to protecting your privacy and ensuring the safety of your information. This Privacy and Safety Clause outlines our practices regarding the collection, use, and protection of your personal data when you visit our website, make purchases, or engage with our services.

1. Information We Collect

Personal Information:

  • When you make a purchase or create an account, we may collect personal information such as your name, email address, shipping address, and payment details.

Browsing Information:

  • We collect non-personal information, including IP addresses, browser types, and pages visited, to enhance your browsing experience and improve our website.

2. How We Use Your Information

Order Processing:

  • Personal information is used to process and fulfill your orders, communicate with you about your purchases, and provide customer support.

Marketing and Communications:

  • With your consent, we may send you promotional emails about new products, special offers, and events. You can opt-out at any time.


  • Non-personal information is used for website analytics to understand user behavior and improve our services.

3. Data Security

Secure Transactions:

  • We use industry-standard encryption to protect your sensitive information during online transactions.

Access Control:

  • Access to personal information is restricted to authorized personnel only, ensuring the confidentiality and security of your data.

Third-Party Partners:

  • We carefully vet third-party partners and service providers to ensure they meet our privacy and security standards.

4. Your Choices


  • You have the option to opt-out of marketing communications by following the unsubscribe instructions in promotional emails.

Account Deletion:

  • You can request the deletion of your account by contacting us. Please note that certain information may be retained for legal or business purposes.

5. Privacy Policy Updates


  • We will notify you of any material changes to our Privacy and Safety  through our website or other means of communication.

Continued Use:

  • Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy and Safety.

6. Contact Us

If you have any questions or concerns regarding our privacy practices, please contact us.

Thank you for trusting Santa Domenica Puros with your information. We are committed to maintaining the highest standards of privacy and safety.

Elevate Your Privacy with Santa Domenica Puros.

Wholesale Inquiries


Thank you for your interest in Santa Domenica Puros. We welcome wholesale inquiries from retailers, distributors, and businesses looking to carry our premium cigars. This Wholesale Inquiries Clause outlines the process for wholesale partnerships and provides relevant contact information.

1. Wholesale Inquiries Process

Submitting Inquiries:

  • To inquire about wholesale opportunities with Santa Domenica Puros, please fill out our Wholesale Inquiry Form. Provide detailed information about your business, including your company name, location, and any relevant details about your distribution network.

Review and Approval:

  • Our team will carefully review your inquiry and may contact you for additional information. Approval is subject to meeting our wholesale criteria.

2. Wholesale Terms and Conditions

Pricing and Minimum Orders:

  • Information on wholesale pricing and minimum order requirements will be provided upon approval. We offer competitive pricing for bulk purchases.

Payment Terms:

  • Payment terms will be discussed and agreed upon during the wholesale negotiation process. Standard terms may include payment in advance or Net 30, depending on the nature of the partnership.

Shipping and Delivery:

  • Details regarding shipping costs, delivery times, and logistics will be outlined in the wholesale agreement.

Product Availability:

  • Availability of specific cigar variants and quantities will be communicated based on current stock levels and production capacity.

3. Contact Us

For all wholesale inquiries, please contact our Wholesale Team at or fill out our Wholesale Inquiry Form.

4. Partnership Benefits

Exclusive Offers:

  • Wholesale partners may receive exclusive offers, promotions, and early access to new releases.

Marketing Support:

  • Collaborative marketing efforts, co-branding opportunities, and promotional materials may be available for select partnerships.

Dedicated Support:

  • Our Wholesale Team is dedicated to providing personalized support to ensure a successful partnership.

5. Terms and Conditions


  • Information shared during the wholesale inquiry process is considered confidential and will not be disclosed to third parties.

Agreement Termination:

  • Either party may terminate the wholesale agreement with proper notice and adherence to agreed-upon terms.

Thank you for considering Santa Domenica Puros for your wholesale needs. We look forward to the possibility of establishing a mutually beneficial partnership.

Elevate Your Retail Experience with Santa Domenica Puros.

payment Methods

- Credit / Debit Cards

- Offline Payments

Payment Methods
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